Rental Terms and Cancellation Policy
These terms apply to every porta potty, restroom trailer and hand wash station rented from Willie Rental Works, 501 Hickerson St, Conroe, TX 77301. Questions? Call (936) 213-8620 before you book. Last updated October 11, 2026.
How does billing and renewal work?
Job-site and monthly rentals bill every 28 days, starting on the delivery day. Each cycle rolls into the next automatically unless you request pickup. Call or text 2 business days before a cycle ends, and no new cycle is billed. A cycle already in progress is not prorated.
- Event rentals cover a weekend window (Friday drop-off to Monday pickup) or up to 3 days.
- Delivery and pickup are billed once each, as shown on your quote.
- Texas sales tax is added to every invoice. No fuel or environmental surcharges are added.
What is the cancellation and refund policy?
Cancellations get a refund based on 3 time windows before the scheduled delivery. More than 72 hours before delivery earns a full refund. Between 24 and 72 hours earns a 50% refund. Inside 24 business hours, the order is non-refundable because the truck and unit are already committed.
| When you cancel | Refund |
|---|---|
| More than 72 hours before delivery | 100% |
| 24 to 72 hours before delivery | 50% |
| Inside 24 business hours | No refund |
| Same-day order, before the truck is dispatched | 100% |
How do payment and accounts work?
Payment is due at booking. We accept Visa, Mastercard, American Express, Discover and debit cards. Approved companies, schools and public agencies may pay against an invoice or purchase order within 30 days. Renewing 28-day cycles bill the card or account on file on each renewal date.
What are the renter's responsibilities?
The renter has 5 duties during the rental. Provide a level, firm, reachable spot on private property. Get any HOA, venue or government approval for placement. Keep the path to the unit open for service. Do not move or tip the unit. Report damage or problems right away.
- Damage: the renter pays for vandalism, graffiti, fire, theft, or a unit tipped or moved by anyone other than our crew.
- Moves: our crew moves units for a $45 move fee.
- Blocked service: if a locked gate or blocked path stops a weekly service, the visit counts as done. A return trip is billed as an extra service ($45).
- Prohibited use: no trash, hazardous waste, paint, oil or chemicals in the tank.
- Weather: call before a named storm so we can secure or remove units. We may pull units for safety.
How do pickup and delivery windows work?
Deliveries and pickups happen Monday through Saturday between 7 AM and 7 PM. You get a morning or afternoon window from dispatch, not an exact time. Pickups are usually done within 1 to 2 business days of your request. Weekend event units are picked up the following Monday.
See also the rental process guide, the pricing guide and our privacy policy.
Questions about these terms?
Questions about these rental terms take about 2 minutes to answer by phone. Call (936) 213-8620 Monday through Saturday, 7 AM to 7 PM. Willie or the dispatcher will explain how billing, pickup or cancellation applies to your order before you pay anything.